Any and all customized items created by GloFly are final sale. Spelling, grammar, capitalization, punctuation and design layout are agreed upon by the customer prior to production and no changes to design may be made once final design has been approved by the customer and production has begun. Production will not begin until the order has been paid for in full. 

Please double check your cart to avoid unintentional duplicate purchases. There is a 20% administration fee associated with “accidental orders” requesting a refund. 

All items aside from drinkware and cutting/charcuterie boards are made with materials that are not food safe, not intended for ingestion and may be a choking hazard. Items not labeled as toys shall not be treated as such. GloFly will not be held responsible for negligence surrounding use of an item.

GloFly has the right to refund/cancel an order at any time. Cancellation reasons may include but are not limited to:

Suspected copyright infringement, files/files provided by the customer are of subpar quality that will not yield desired result or unprofessional, abusive or harassing conduct or behavior on the part of the customer. All cancelled orders are subject to a 20% administration fee. 

All wood, stained and hand painted items will have natural variations in color. GloFly is unable to guarantee specific colors, color variations or grain patterns. 

GloFly is responsible only for relaying care instructions for items purchased via the product listing description and may not be held responsible if recommended care instructions are not followed after the item has been accepted by the customer. 

GloFly is not responsible for any negligence, delays or errors made by the USPS, UPS or any other carrier involved in the shipping of items purchased. Upon request, GloFly is happy to provide tracking information needed to ensure safe and timely delivery of a purchase.

Turnaround times vary based on material availability, seasons, weather and shipping carrier used. Average turnaround time is 7-21 days depending upon complexity of design, availability of materials and shipping times. GloFly will make every possible accommodation to ensure reasonable turnaround times based on the specific order. Please directly email gloflyca@gmail.com with any questions regarding turnaround time for an order.